E-commerce is connected to many aspects of your business, including sales, marketing, customer service, operations, and human resources.

One key to a successful e-commerce initiative is having an e-commerce strategy that works with these facets of your business. That’s why we conduct a comprehensive review of your business processes and seamlessly integrate the technology platform into your existing systems.

We also help clients incorporate e-commerce into an omnichannel approach so customers have a cohesive experience at all points of contact.

We provide the following e-commerce consulting services:

  • Business models and online sales strategies
  • Integration of e-commerce into an omnichannel strategy
  • Segmentation and personalization
  • Optimization of the transactional experience on mobile applications
  • Retargeting
  • Search engine optimization (SEO) and search engine marketing (SEM)
  • User experience and conversion scenarios
  • Balanced scorecard and key performance indicators
  • Business process and governance plan review
  • Business need analysis and technical requirement identification